Customer Service Representative
Company: Lecoq Cuisine Corp
Posted on: January 11, 2022
Founded by Eric Lecoq in 1991, we are the preeminent manufacturer
of fine French pastries in the US.Intense focus on innovation,
investment in state-of-the-art equipment, and an uncompromising
commitment to the highest quality in ingredients, together with
artisanal know-how and respect for tradition, are the secrets to
the creation of our exquisite pastries.Our amazing people's
inspiration and dedication are what brings it all together. Their
enthusiasm for the product and commitment to delivering the very
best French pastries translates into an unforgettable experience
for your taste buds.The same principles of quality, high standards,
and precision are found throughout the organization in everything
we do. If you have a passion for excellence, an innovative mind,
and pride for things well done, we'd love to meet you.
Overview of PositionThe purpose of this position is to deliver
outstanding customer service to all Lecoq Cuisine customers by
utilizing excellent, in-depth knowledge of company products. This
position also functions as the focal point of contact by taking
ownership of processing orders, addressing customer issues and
handling any related tasks.What will be my duties and
responsibilities in this job?
- Provides timely and accurate information to incoming customer
order status and product knowledge requests.
- Processes customer orders according to established company
policies and procedures.
- Works closely with shipping and production on coordination of
- Works closely with the Finance Department to resolve disputed
- Evaluates incoming debits, investigates reasons cited, and
coordinates with appropriate documentation.
- Generates correspondence to secure additional customer
information and resolve customer disputes.
- Communicates courteously with customers by telephone and
- Provides timely feedback to the Company regarding service
problems or customer concerns.
- Partners with sales reps and production staff to meet and
exceed customer service expectations.
- Investigates and solves customers problems and issues.
- Maintains accurate records of discussion and correspondence
- Answers and routes all incoming calls not handled via automated
voice mail tree.
- Greats and signs visitors.
- Works with carriers regarding outgoing customer shipments.
- Other duties as assigned.Accountabilities
- Enhance customer satisfaction by taking ultimate responsibility
for all assigned customers.
- Enhance customer satisfaction by resolving questions/complaints
in a timely manner.
- Assist in optimizing performance by improving communication
with Production and Sales.
- Proactively troubleshoot issues in the area to reduce customer
complaints and enhance customer satisfaction.
What are the requirements needed for this position?
- 3+ years of customer service experience, preferably in a
- Knowledge of the food/baking industry a plus
- Proficiency with Microsoft Office (i.e. Word, Excel)
- Excellent communication and organizational skills.
- Clear, concise communicator both verbally and in writing
- Excellent listening skills
- Ability to proactively and professionally address customers
- Ability to multi-task and prioritize competing tasks on a daily
- Ability to work under pressure in a deadline driven
- Bilingual Spanish/English a plus
- Team playerWork Environment:Office environment. Moderate
noise.Physical Demands:Standing, sitting, walking, talking or
hearingCoverage during absence:e-commerce Specialist
Lecoq Cuisine provides equal employment opportunities to all
employees and applicants for employment and prohibits
discrimination and harassment of any type without regard to race,
color, religion, age, sex, national origin, disability status,
genetics, protected veteran status, sexual orientation, gender
identity or expression, or any other characteristic protected by
federal, state, or local laws.PM20
Keywords: Lecoq Cuisine Corp, Bridgeport , Customer Service Representative, Sales , Bridgeport, Connecticut
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