Sales System Analyst (Remote)
Company: HEI Hotels and Resorts
Posted on: September 18, 2022
The Sales System Analyst is responsible for accuracy and compliance
of brand and independent sales systems and databases. The position
will generate, process, audit and deliver core and ad hoc reporting
for properties, regions and corporate as required via HEI Sales
SOP's. Supports properties in weekly system audit process and
- Manages and audits the use of HEI Sales systems, ensuring
accuracy in accordance with HEI Sales systems related SOP's.
- Manages and administrates sales system databases to ensure data
integrity for accurate reporting, including maintenance of security
of confidential materials stored in the database.
- Conducts initial and follow up training and helps develop
training tools and job aids, including Brainshark for all sales
related systems including but not limited to Delphi, CI/TY,
Envision, VAW, Meeting diagram programs. Leverages brand training
and SOP's where applicable.
- Creates ad hoc database queries and custom reports (with
approval), including reports to support system audit, sales
prospecting, TD data analysis, revenue management and incentive
- Prepares, delivers, audits and analyzes all mandated daily,
weekly, monthly, quarterly and annual hotel reports in a timely
- Conducts weekly sales system audit in partnership with Hotel DOS
to ensure integrity of sales systems and data.
- Serves as the primary helpdesk contact for database and sales
systems issues, performs various trouble shooting duties via
helpdesk ticketing system.
- Supports new hotel transitions on an ad hoc basis to deliver HEI
processes and standards and database compliance to new hotels
including historical data capture.
- Analyzes data and reports and provides feedback and strategic
recommendations to the regional and corporate team to support
- Ensures the Hotel DOS has access to and a good working knowledge
of HEI core reporting via the reporting center, to maintain a
self-service reporting function for properties.
- Formulates, delivers and supports sales systems standards and
procedures (in conjunction with brand standards).
- Performs any other assignments as directed by senior
HEI manages an unparalleled portfolio of leading full-service
branded hotels and luxury and lifestyle independent hotels across
the U.S. We are the acknowledged experts on upper-upscale, luxury,
and premium select-serve hotels in urban, super-suburban, and
destination locations.At HEI, we recognize that our enormous
success is solely the result of our greatest asset: Our People.
Where people work is a choice. Against that choice, our greatest
obligation is to ensure day in and day out that our associates have
the compensation and benefits they deserve and industry leading
tools, training and support that they need to excel. At HEI, simply
said, we honor the privilege of our associates choosing us by
investing in and making them more valuable.Don't meet every single
requirement of this job? Studies have shown that women and people
of color are less likely to apply to jobs unless they meet every
single qualification. At HEI we are dedicated to building a diverse
and inclusive workplace, so if you're excited about this role but
your experience doesn't align perfectly with every qualification in
the job description, we encourage you to still send in your
information. You may be the perfect candidate for this or for other
roles within our organization!We value U.S. military experience and
invite all qualified military candidates to apply.
Keywords: HEI Hotels and Resorts, Bridgeport , Sales System Analyst (Remote), Professions , Bridgeport, Connecticut
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