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Credit Card Sr Business Systems Analyst

Company: Citizens
Location: Bridgeport
Posted on: June 21, 2022

Job Description:

The Credit Card Senior Business Systems Analyst performs complex business analysis and application development related duties that include providing lead direction to other analytical staff and providing strategic input; and/or coordinating and managing initiatives that are moderate to large in size and scope, that may require coordination across multiple departments and systems. The Senior Business Systems Analyst will be responsible for process mapping, maintaining functional and non-functional specifications, detailed documentation and reporting to support initiatives, audit inquiries, management updates and compliance reviews. As such the incumbent will be considered a subject matter expert for the Credit Card applications, components of the processing system and all business processes supported by Credit Card Operations and will provide support aligning to the current business strategy.
Primary responsibilities include:

  • Providing technical guidance to technical staff assigned to business systems analysis; directing the work of peers and/or subordinates on assigned initiatives.

  • In conjunction with the Business Analysts, soliciting and documenting the functional specifications to assist the Solution Architect in the design of technical structures based on the existing standards and processes to meet business requirements when needed.

  • Providing strategic support for the Business Systems Analysts to document and appropriately capture functional specifications according to organization process in alignment with overall Change Framework.

  • Preparing complex reports, correspondence and other documents; attending meetings, conferences and training sessions.

  • Improving and/or documenting business processes as flows and updating historical flows.

  • Designing the configuration of system settings and options to ensure business requirements are fulfilled.

  • Providing integrated systems analysis within their domain and identify how application/systems interact to support business processes

  • Liaising with other technical staff, testers and functional business lines to ensure they understand the functional requirements of the systems

  • Managing project tasks assigned within scope, quality and timeframe allocated independently or at times with Project Manager supervision.

  • Identifying and recording risks, issues, dependencies and assumptions in accordance with project standards. Agreeing escalation level with Project Manager when applicable and then managing those assigned through to resolution including updating project risks and issues logs.

  • Managing multiple medium to larger scale projects. The incumbent may also be responsible for project related research/business analysis, requirements writing, testing, test script creation and/or test script execution. Includes working with the management team in module management and capacity tracking to complement project on-boarding.
    QualificationsRequired Skills/Experience:

    • 5-7 years of experience with business systems analysis

    • Advanced understanding of project management techniques/methodologies with an emphasis on Agile and Kanban

    • Advanced understanding of business and business systems analysis

    • Advanced use of Microsoft Office applications to include Microsoft Project, Excel, Visio, PowerPoint, Word

    • Self-thinker able to work through issues and escalate only when appropriate

      • Superior written and verbal communication skills; ability to deliver impactful concise messages to management, vendors, and business lines

      • Strong organization and time management skills.

      • Strong ability to multi-task.

      • Strong interpersonal skills.

      • Quantitative & qualitative reasoning skills

      • Ability to travel
        Preferred Skills/Experience:

        • Knowledge of the TSYS TS2 Consumer and Commercial processing systems
          Education and Certifications

          • Required: Bachelor's degree or work experience equivalent
            Success Factors
            Knowledge, skills & abilities that typically lead to success in the job include:

            • Collaborating for improvement

            • Communication

            • Project management

            • Change management

            • Data analysis

            • Consulting

            • Technical/Functional expertise

            • Problem solving

            • Business systems maintenance

            • IT relationship management
              Hours & Work Schedule
              Hours per Week: 40
              Work Schedule: 8:30 a.m. - 5:00 p.m., Monday - Friday
              Why Work for UsAt Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth.Equal Employment OpportunityCitizens, its parent, subsidiaries, and related companies provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability or perceived disability, ethnicity, gender, gender identity or expression, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.Equal Employment and Opportunity Employer/Disabled/VeteranCitizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Keywords: Citizens, Bridgeport , Credit Card Sr Business Systems Analyst, Professions , Bridgeport, Connecticut

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