Senior Complaints Coordinator
Company: VirtualVocations
Location: Bridgeport
Posted on: March 12, 2025
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Job Description:
A company is looking for a Senior Complaints Coordinator in the
Escalated Collections Unit.
Key Responsibilities
Advocate for customers, problem solve, and own issue resolution
while ensuring compliance with regulations
Investigate customer concerns, implement process improvements, and
report on trending issues
Support and guide other customer service associates in resolving
customer complaints
Required Qualifications
High school diploma, GED, or equivalent certification
At least 2 years of customer service experience
At least 1 year of experience in the financial or credit card
industry (preferred)
At least 1 year of call center experience (preferred)
Secure home office environment with reliable internet
connection
Keywords: VirtualVocations, Bridgeport , Senior Complaints Coordinator, Other , Bridgeport, Connecticut
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