Customer Operations Associate
Company: PMI (Project Management Institute)
Posted on: November 16, 2022
Customer Operations Associate
United States * Virtual
Monday, October 31, 2022
Are you a dreamer, innovator, thinker and a doer who believes in
contributing to something that makes a difference? Bring your
passion. Join PMI.
How will you make a difference to PMI?
You will assist in the support of change across the group by
thinking outside of their functional unit and with assistance from
higher management. You will have the ability to think outside of
the box while planning creatively to support change on an on-going.
You will be moving away from the parochially limited vision of
their specific functional unit and working broadly as a
cross-functional team and as a member of PMI to drive global
What you'll bring to the role:
You will respond to and resolve consistently high-volume
customer-related inquiries and problems from customers and
co-workers (i.e. general and specific questions about the
organization, payment inquiries) in a professional, accurate, and
timely manner consistent with the Customer Inquiry & Response
process. Log all customer inquiries into the customer database,
validate data with the customer, assure accurate case entry, assess
priority, and set expectations.
You will escalate inquiries as required and maintain ownership as
needed, directing individuals to the appropriate source, or
coordinating needed information (ex. literature about PMI,
membership, programs, services, web site).
You will support marketing and cross-selling of PMI's products and
services through targeted discussions and review of benefits (i.e.
membership) with prospective or existing practitioners in the
course of responding to inquiries.
You will analyze customer contacts and questions to identify trends
in customer inquiries, including common issues or problems
experienced by practitioners, as well as provide recommendations
for resolution. Escalate problems to management for resolution and
department-level review as appropriate.
You will participate in outbound calling campaigns as needed,
supporting goals for retention and renewal of members,
certificates, and other practitioners.
Role Profile Qualifications
Bachelor'sdegree within a related field (preferred)
Proficiency in the business language for PMI (English)
1+ years of professional workexperience in a Customer Serviceor
Self-awarenesswith the ability to navigate difficult interpersonal
Overall understanding of business imperatives,sensitivities and
Knowledge of industry standards in customer service and/or
Experienced in new and emerging digital communication
Strong verbal/written communication, collaboration, and
presentation skillsin an environment driven by customer service
Capable of maintaining strong professional relationships with
ability to influence all levels across the organization.
What you'll get from PMI
Through our certifications, professional development, communities
and membership, we support more than three million people in nearly
every country in the world.
And we believe in supporting our employees, too.
Join us and:
* You'll get an excellent total package, not just great pay.
* You'll grow professionally.We'll work with you to make the right
development choices for your career. The skills you gain will help
you to get the most out of your time with us, and make you more
marketable in the future.
* You'll make an impact from day one.We'll put you on stimulating
projects, with people from diverse working backgrounds (and
cultures, if the project's global). And if you have a bright idea,
we'll help you to develop it.
* You'll be part of a culture you can be proud of.We're friendly
and inclusive - it's what makes us unique. So we'll support and
help you from the moment you join. And you'll do the same for
Want to grow, develop and thrive at PMI? Find out more and apply
- United States
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Keywords: PMI (Project Management Institute), Bridgeport , Customer Operations Associate, Other , Bridgeport, Connecticut
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