Insurance Customer Support Associate - Remote
Company: TTEC
Location: Bridgeport
Posted on: June 25, 2022
Job Description:
At TTEC, we are all about the Human Experience. Elevated. As an
Insurance Customer Support Associate working remotely, you'll be a
part of creating and delivering amazing client experiences while
you also #ExperienceTTEC, an award-winning employment experience
and company culture.Our TTEC work from home team has 41 preferred
residency states. We are currently not hiring from the following
geographies: AK, CA, HI or outside of the United States. Residents
of Colorado, Illinois, Massachusetts, New Jersey, New York,
Washington, and Washington, D.C. will be considered only based on
special business need.What You'll be DoingAs an Insurance Customer
Support Associate you'll work directly with external brokers to
establish rapport/connection and build confidence in our Healthcare
Insurance. This is a business-savvy individual with strong customer
service experience. You will primarily be responsible for
educating, supporting, and updating our Brokers throughout the
entire lifecycle.During a Typical Day, You'll
- Identify and rectify any complicated Broker, Group or Member
related issues relating to our insurance benefits, claim processes,
enrollment, and billing processes for all lines of business.
- Work directly with external brokers to establish
rapport/connection and build confidence in our Healthcare
Insurance.
- Provide concierge level support to the brokers, who serve as a
key acquisition channel, as they sell our product in our
markets.What You Bring to the Role
- 1 year or more of customer service experience
- High school diploma or equivalent
- Recognize and solve problems of mid-to-high level customer
service issues
- Computer savvy
- High speed internet connection ( gt;25mbps);---hardwired
connection to your modem/router is recommended---What You Can
Expect
- Knowledgeable, encouraging, supporting and present
leadership
- Diverse and community minded organization
- Career-growth and lots of learning opportunities for aspiring
minds
- %2416 per hour for English and %2417 per hour for bilingual in
English/Spanish (maybe dependent on local minimum wage
guidelines)
- And yes...all the competitive performance bonus opportunities,
health and wellbeing, financial and income protection, and paid
leave benefits you'd expect and maybe a few that would pleasantly
surprise you. For full details on our benefits, visit
https://mybenefits.ttec.com/us/candidates/.A Bit More About Your
RoleWe'll train you to be a subject matter expert in your field, so
you can be confident in providing the highest level of service
possible whether through voice, chat or email interactions. We
trust you already have the necessary ingredient that can't be
taught - a caring and supportive nature that will shine through as
you help customers. You'll also have a chance to make great new
friends within the TTEC community and grow your career in a
dynamic, family-friendly atmosphere.You'll report to a Team Lead.
You'll contribute to the success of the customer experience as well
as the overall success of the team.About TTECOur business is about
making customers happy. That's all we do. Since 1982, we've helped
companies build engaged, pleased, profitable customer experiences
powered by our combination of humanity and technology. On behalf of
many of the world's leading iconic and disruptive brands, we talk,
message, text, and video chat with millions of customers every day.
These exceptional customer experiences start with you.TTEC is proud
to be an equal opportunity employer where all qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran. TTEC embraces
and is committed to building a diverse and inclusive workforce that
respects and empowers the culture and perspectives within our
global teams. We strive to reflect the communities we serve by not
only delivering amazing service and technology, but also humanity.
We make it a point to make sure all our employees feel valued and
comfortable being their authentic selves at work. As a global
company, we know diversity is our strength. It enables us to view
projects and ideas from different vantage points and allows every
individual to bring value to the table in their own unique
way.
Keywords: TTEC, Bridgeport , Insurance Customer Support Associate - Remote, Other , Bridgeport, Connecticut
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