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Switchboard

Company: SW
Location: Bridgeport
Posted on: May 3, 2021

Job Description:

Summary: The Switchboard Operator receives all incoming telephone calls and directs them to the appropriate department or personnel, and confirms patient appointments.SPECIFIC DUTIES AND RESPONSIBILITIES: All duties are subject to accommodation in accordance with the Americans with Disabilities Act (ADA) Answers telephone in a courteous and professional manner at all times. Answers and expedites all telephone calls as swiftly and accurately as possible to allow freedom for incoming calls. Under "no circumstances" should the switchboard be left unattended. Schedule patient appointment and call patients listed on the daily schedule to confirm next day appointments. Reports all problems pertaining to the position to the Call Manager. Performs all other duties as assigned.Qualifications: Knowledge of basic telecommunication equipment. Ability to record accurately and legibly. Spanish speaking and writing abilities mandatory.Education and/or Experience: High School Diploma or GEDPhysical Requirements and Work Environment: The physical requirements and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This position requires the manual dexterity sufficient to operate phones, computers and other office equipment. The position requires the physical ability to kneel, bend and perform light lifting. This person must have the ability to write and speak clearly using the English language to convey information and be able to hear at normal speaking levels both in person and over the telephone. Specific vision abilities required by this job include close vision, depth perception and the ability to adjust focus. Generally, the working conditions are good with little or no exposure to extremes in health, safety hazards and/or hazardous materials. This person must have the ability to travel as required to work with staff.

Keywords: SW, Bridgeport , Switchboard, Other , Bridgeport, Connecticut

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