Posted on: May 3, 2021
Summary: The Switchboard Operator receives all incoming
telephone calls and directs them to the appropriate department or
personnel, and confirms patient appointments.SPECIFIC DUTIES AND
RESPONSIBILITIES: All duties are subject to accommodation in
accordance with the Americans with Disabilities Act (ADA) Answers
telephone in a courteous and professional manner at all times.
Answers and expedites all telephone calls as swiftly and accurately
as possible to allow freedom for incoming calls. Under "no
circumstances" should the switchboard be left unattended. Schedule
patient appointment and call patients listed on the daily schedule
to confirm next day appointments. Reports all problems pertaining
to the position to the Call Manager. Performs all other duties as
assigned.Qualifications: Knowledge of basic telecommunication
equipment. Ability to record accurately and legibly. Spanish
speaking and writing abilities mandatory.Education and/or
Experience: High School Diploma or GEDPhysical Requirements and
Work Environment: The physical requirements and work environment
described here are representative of those that must be met by an
employee to successfully perform the essential functions of this
job. Reasonable accommodations may be made to enable individuals
with disabilities to perform the essential functions. This position
requires the manual dexterity sufficient to operate phones,
computers and other office equipment. The position requires the
physical ability to kneel, bend and perform light lifting. This
person must have the ability to write and speak clearly using the
English language to convey information and be able to hear at
normal speaking levels both in person and over the telephone.
Specific vision abilities required by this job include close
vision, depth perception and the ability to adjust focus.
Generally, the working conditions are good with little or no
exposure to extremes in health, safety hazards and/or hazardous
materials. This person must have the ability to travel as required
to work with staff.
Keywords: SW, Bridgeport , Switchboard, Other , Bridgeport, Connecticut
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