Aquarion Water Company is the public water supply company for
more than 625,000 people in 52 cities and towns throughout
Connecticut, as well as serving customers in Massachusetts and New
Hampshire. It is the largest investor-owned water utility in New
England and among the seven largest in the U.S. Based in
Bridgeport, CT, it has been in the public water supply business
since 1857. Across its operations, Aquarion strives to act as a
responsible steward of the environment and to assist the
communities it serves in promoting sustainable practices. Aquarion
Water Company is a wholly-owned subsidiary of Eversource.
The Director reports to the Vice President of Operations and
Utility Innovation. This position is responsible for the
overall performance and direction of the Utility Operations
department within the company’s Connecticut subsidiary. These
responsibilities include operation and maintenance of nearly 3,000
miles of water mains, field service activities, meter reading, and
cross connection tests and inspections. The Director sets
goals for the department, develops strategies to achieve those
goals, and directs the development and implementation of
programs/initiatives to support those strategies. The
Director develops, monitors, and controls budgets and spending, and
ensures that resources are used cost effectively and productively,
including by providing direction for the planning and scheduling
functions within the department. The Director ensures that systems
and processes are established, refined, and used to document
activities, and monitor and report on departmental performance.
The Director ensures that employees receive proper training,
and that work is performed in a safe manner at all times.
Responsibilities include emergency standby duty during
non-business hours on a rotating basis.
PRINCIPAL RESPONSIBILITIES & ACTIVITIES:
• Responsible for the following functions across the
company’s CT subsidiary:
Distribution system operation and maintenance
(both proactive and reactive) for distribution systems that
consists of more than 3,000 miles of pipe.
Field service activities, including customer
meter exchange program and other customer meter and service
Meter reading for approximately 200,000
Cross connection tests and inspections,
including approximately 20,000 device tests and 8,000 facility
inspections per year.
• Ensures that employees are provided with and
maintain a progressive occupational health and safety program, in
accordance with Company policy. This includes ensuring that
defined safety practices are followed, identifying safety risks,
and developing approaches to mitigate those safety risks.
• Sets goals for the department, develops
strategies to achieve those goals (e.g. increase valve maintenance
to improve system reliability), and directs the development and
implementation of initiatives/programs that support the
• Prepares annual expense and capital budgets
and monitors/controls expenses to ensure adherence to these
budgets. Seeks opportunities to control and reduce cost. This
includes active management of contractor costs and overtime
• Leads the Department to improved performance
relative to service to our customers, productivity, cost
efficiency, distribution system resiliency, regulatory compliance,
and inter-departmental collaboration. This responsibility
includes identifying and prioritizing needs and opportunities, and
leading efforts to evaluate and update work processes and systems
to address these needs and capitalize on opportunities (e.g.
implementation of work management software).
• Ensures that staff is trained on the
technical aspects of their role, that staff have the appropriate
level of licensure, and that staff are encouraged to increase their
level of licensure. Ensures that employees are trained in the
work processes and systems through which they perform their
• Manages resources (employees, contractors,
operating budget, and capital budget) to achieve departmental goals
• Responsible for the company’s emergency
response (particularly for main breaks), including ensuring that
the company has the proper resources (e.g. contractors), and that
the emergency response procedures are documented, updated, and
• Directs the planning and scheduling of
activities across all functions in the department, including the
development and implementation of preventive maintenance programs
(e.g. leak survey, valve maintenance, hydrant maintenance, and
• Directs the communications with external
stakeholders (e.g. customers, public officials, and local DPW
staff) for both planned and emergency activities. Fosters a
collaborative relationship between departments, particularly with
the Customer Service department.
• Reports on departmental performance (e.g.
goals, expenses, preventive maintenance, emergency response,
productivity, etc…), including ensuring that systems (e.g. SAP) and
processes are being leveraged to efficiently document work
activities and develop reports. Ensures that information is
available to monitor departmental performance.
• Ensures compliance with regulatory
requirements, including for cross connection testing and
inspections and customer meter replacement programs.
• Participates on numerous committees
including but not limited to the Product Quality, Nonrevenue Water,
Customer Service Excellence, and Standby Manager
• Ensures contractors adhere to AWC standards
• Ensures proactive and positive labor
relations, providing a climate where employees are encouraged to
express views and receive answers in a timely manner.
• Continuously on emergency call during
non-business hours and serve as standby Manager as scheduled during
• Bachelor of Science degree in Engineering,
Construction, Business Management, or equivalent.
• Minimum of 10 years experience in the utility
• Must have an in-depth knowledge of distribution
systems, maintenance programs, and construction operations.
• A Connecticut Class III Distribution System
Operator certification is preferred.
• Strong communication skills, both verbal and
written are required.
• The ability to analyze financial
• Ability to manage a professional staff and
work effectively with associates, regulators, public officials, and
Situations and circumstances, both operational and administrative
can be complex and non-recurring. Professional, mature,
independent judgment is required, both independently, and as a team
in critical situations.
• Reports directly to the Vice President of
Operations and Utility Innovation.
• Direct the activities of 70 employees,
including eight direct reports.
• Fully responsible for controlling expenditures
within established budgets for the department (approximately $12.5
• Accountable for department capital projects up
to $10 million annually.
Aquarion Water Company is an equal opportunity employer, and we
prohibit discrimination based on age, color, disability, marital or
parental status, national origin, race, religion, sex, sexual
orientation, gender identity, military or veteran status, or any
other legally protected status in accordance with applicable
federal, state and local laws.