Senior Product Support Engineer

Company: Bloom Energy Corporation
Location: Bridgeport
Posted on: May 3, 2021

Job Description:

Bloom Energy is the leading force in transforming the way energy is generated and delivered. We are driving toward the parallel goals of growing a dynamic and forward-thinking company while creating a positive impact on our environment. Our mission is to make clean, reliable energy affordable globally. Our company is filled with smart and innovative thinkers and doers, and we never stop striving to improve our technology, to expand and improve our company performance, and to develop and support the many talented employees that serve our mission!We are looking for a Senior Product Support Engineer to join our team in one of today's most exciting technologies. This role will report to Senior Manager Product Support and based in Field Office, Connecticut.Role and Responsibilities: As part of the Product Support team, provide technical support on fuel cell system operation and maintenance, identify emergent field issues, track failure trends, perform root cause analyses, and drive resolution of technical issuesManage projects for the Product Support team, cross functional groups within Bloom Energy (BE), and BE customers with unique technical challenges. Communicate status of projects at various levels within the company and with BE customers via in-depth reporting and meeting coordinationCollaborate with cross functional groups within the company to develop countermeasures for field issues and push for continuous design improvementsPrepare formal documentation and training material for Field Service Technicians, system operators and BE customersManages the Field Service Training program for Field Service in accordance with business needsTravel to customer sites to provide field support (although based in the office, this position may require up to 25% travel, usually of short duration)Perform all work with particular attention to personnel and product safetySkills Required:The following MINIMUM levels of experience are required:Bachelors of Science degree in Electrical Engineering4-8 years of relevant work experience in battery storage or power systemsStrong knowledge of NFPA 70, NEC and system regulatory codes for energy storage installationsStrong electrical, mechanical and IT aptitude and troubleshooting skillsHighly motivated and able to work collaboratively and independently while demonstrating sound judgmentA team player who exhibits a high level of integrity and professionalismAble to work flexible times when requiredWillingness to travel for short periodsHave excellent written and verbal communication skillsAbout Bloom Energy:At Bloom Energy, we strive toward a 100% renewable future. Our Energy Servers are adaptable to new and innovative fuels while already acting as a cleaner and far more resilient source of power than existing solutions. We see hydrogen as a significant game-changer in the world's energy usage, and Bloom Energy fuel cells and electrolyzers will be the industry standard for clean, efficient, and reliable energy production. We anticipate being able to work in concert with other renewable energy technologies to create a comprehensive system that will change the way energy in the world is produced, stored, transmitted, and used. For more information visit: .Bloom Energy is an equal opportunity employer and makes employment decisions on the basis of merit. We are committed to compliance with all applicable laws providing equal employment opportunities. All qualified applicants, will receive consideration for employment without regard to race, sex, color, religion, national origin, protected veteran status, or on the basis of disability. Bloom Energy makes reasonable accommodations, consistent with applicable laws, for the known physical or mental limitations of an otherwise qualified applicant or employee with a disability, who can perform the essential job functions, unless undue hardship would result.SDL2017

Keywords: Bloom Energy Corporation, Bridgeport , Senior Product Support Engineer, Other , Bridgeport, Connecticut