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Call Center Service Representative - Full-time - 1st Shift - $500 Sign-On Bonus

Company: People's United Financial
Location: Bridgeport
Posted on: May 3, 2021

Job Description:

Job Description This position is eligible for a $500 Sign on bonus, it will be paid in two installments. $200 paid after 30 days of employment; $300 paid after 90 days of employment Bonus available only new hires to a Full-Time Call Center position in Bridgeport, CT. Not available for any temporary positions.This position is responsible for resolving customer questions, complaints and requests via the telephone or e-mail adhering to internal policies and procedures and utilizing working knowledge of the organization's products to meet department productivity and quality standards. Continually develops and maintains working knowledge of internal policies, procedures and products. Receives inquiries from customers by telephone or e-mail and communicates response effectively. Utilizes automated systems to log and retrieve information. Processes customer requests including bill payments, transfers, special handling and problem resolution. Investigates and resolves or reports customer problems. Identifies and escalates difficult customer situations to the appropriate party. Adheres to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements, and policies. Schedule: Tuesday - Saturday 8:30am - 5:00pmJob Requirements High School diploma or equivalency required.0-2 years relevant experience.Additional Job Requirements:Effective verbal and listening skills to provide courteous and professional customer service. Ability to remain calm and courteous when handling difficult calls and requests. Ability to develop and maintain working knowledge of the organization's products and services.Effective PC skills including, electronic mail, intranet and industry standard applications. Ability to learn to use additional applications as necessary. Ability to use phone system effectively.Ability to work well in a team environment.

Keywords: People's United Financial, Bridgeport , Call Center Service Representative - Full-time - 1st Shift - $500 Sign-On Bonus, Other , Bridgeport, Connecticut

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