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Senior Process Improvement Professional (Remote US)

Company: Humana
Location: bridgeport
Posted on: May 3, 2021

Job Description:


Humana's Medicaid Enrollment and Premium Reconciliation department is looking for an experienced Senior Process Improvement Professional that is both, analytical and data driven to be a part of an energetic and growing team! This consumer-centric team is a crucial component to ensuring not short of a positive experience starting the very moment Medicaid members enroll. As a Senior Process Improvement Professional, you will play a big part in analyzing current processes and driving improvements that impact the member experience and often times, this is a member's first experience with Humana.


This Process Improvement role is a strong mix of business analysis and technical components by pulling data, analyzing and reporting information to key business partners and stakeholders.

Key Role Functions

  • Analyze and measure the effectiveness of existing business processes and develop sustainable, repeatable and quantifiable business process improvements

  • Integrate data from multiple sources to produce requested or required data elements for analysis

  • Partner with business areas across the organization by providing guidance and making recommendations based on analysis of developed reporting

  • Determine how new information technologies can support re-engineering business processes

  • Collect and analyze data to initiate, develop and recommend business practices and procedures that aid in business decisions.

Required Qualifications

  • Bachelor's Degree or equivalent related work experience

  • Strong analytical insights and ability to root cause intricate scenarios with multiple data sets

  • 2+ years of experience analyzing and interpreting data

  • Ability to write and execute SQL

  • Robust knowledge of MS Access & Excel, including pivot tables and queries

  • Solid communication skills, self-motivated and results driven focus

  • Ability tocompile large data sets into concisereportingthat will drive business decisions

Work at Home/Remote Requirements

  • Must ensure designated work area is free from distractions during work hours and virtual meetings

  • Must provide a high-speed DSL or cable modem for a workspace (Satellite and Hotspots are prohibited). A minimum standard speed of 10x1 (10mbs download x 1mbs upload) for optimal performance of is required

Preferred Qualifications

  • Knowledge of EDW Tables

  • Medicaid knowledge experience

  • Ability to interpret CMS and State guidance

Additional Information

This role is 100% remote working anywhere is the US. However, anyone located within 50 miles of Louisville, KY may be required to join in-office for in-person collaboration once CDC restrictions are lifted.

Scheduled Weekly Hours


Keywords: Humana, Bridgeport , Senior Process Improvement Professional (Remote US), Other , bridgeport, Connecticut

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