Sr. Debit Card Adjuster
Company: People's United Financial
Posted on: May 3, 2021
This position is responsible for the timely resolution of complex
internal, correspondent, merchant and customer transaction errors
in a variety of formats, while adhering to established policies,
procedures and regulatory mandates. These claims include, but are
not limited to Regulation E and Check Adjustments.
II. Principal Responsibilities (identify 4-7 major categories of
Reviews and investigates multifaceted incoming adjustments, working
with a minimum of three adjustment categories, from various sources
to determine the appropriate resolution based on established
policies and procedures.
Performs complex corrections to customer and/or general ledger
Prepares written correspondence to notify customers, merchants and
financial institutions of error resolution.
Initiates the collection process with correspondent banks to
resolve complex, outstanding cash items.
Prepares and balances daily work in accordance with accounting and
Reviews daily exceptions on correspondent bank accounts, monitors
and tracks the exception items on Fedline.
Assists adjusters with completing ongoing work during times of high
volume. Acts as a resource to Adjusters and branch personnel on
complex inquiries. Assists with training as needed.
High School diploma or equivalency required.
2-4 years relevant experience
Effective PC skills, including word processing, internal bank
software and industry specific applications.
Effective verbal and written communication skills are necessary to
correspond with internal and external customers, including other
Ability to meet deadlines while maintaining a high level of
accuracy in a high volume, fast paced and multi-task
Ability to work with a team and share knowledge and skills.
Ability to use discretion within established guidelines to
independently make routine decisions.
Ability to use knowledge of departmental policies and procedures to
identify and resolve problems.
Keywords: People's United Financial, Bridgeport , Sr. Debit Card Adjuster, Other , Bridgeport, Connecticut
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