When you're part of the team at Thermo Fisher Scientific, you'll
do important work, like helping customers in finding cures for
cancer, protecting the environment or making sure our food is safe.
Your work will have real-world impact, and you'll be supported in
achieving your career goals.
What will you do?
The Senior Product Support Engineer will be supporting our
Service team in resolving high profile escalations at customer
sites. These will be hardware and applications related.
How will you make an impact?
Provide technical and product support for released San Jose
produced Orbitrap series LC/MS products with emphasis on resolving
applications escalation using a system level approach.
Create and disseminate important factory and field information
critical to product or field service problems, with efforts that
support improvements in products and service, corrective action, or
Identify gaps in the current support systems and develop or
improve and implement customer centric support solutions for
current and future products.
Work with the factory teams to ensure current products meet our
high level of quality and that new products meet product design
criteria for serviceability and develop hardware validation
Participate in running training programs for current and future
products to the worldwide field service organization and continue
to train field service personnel post product launch.
Duties also include the maintenance of information on the
Product Support Website, including Manuals, Part Numbers, FAQs,
field communication documents and Patches.
Other miscellaneous duties might be assigned.
Location - This position will sit at our San Jose, CA
site. Relocation will be provided.
How will you get here?
- Minimum educational requirement is M.S. Degree in Chemistry or
equivalent field required; PhD preferred.
5+ years of experience in LCMS systems
Experience in developing applications and operating/maintaining
high end MS equipment such as Orbitrap or Orbitrap Hybrid systems,
NMR/FTMS or MRI systems
Excellent analytical capability with strong attention to
Outstanding problem solving and interpersonal skills especially
dealing with customers face-to-face
Ability to travel a minimum of 25%
Knowledge, Skills, Abilities
Ability to troubleshoot hardware and applications problems.
Excellent verbal and written skills.
Working in a cross-functional team environment.
At Thermo Fisher Scientific, each one of our 75,000
extraordinary minds have a unique story to tell. Join us and
contribute to our singular mission-enabling our customers to make
the world healthier, cleaner and safer.
Apply today! http://jobs.thermofisher.com .
Thermo Fisher Scientific is an Equal Opportunity Employer. All
qualified applicants will receive consideration for employment
without regard to race, creed, religion, color, national or ethnic
origin, citizenship, sex, sexual orientation, gender identity and
expression, genetic information, veteran status, age or disability