Job Schedule: Full Time
Standard Hours: 40
Job Shift: Shift 1
The consultant works with all levels of the organization to
deploy the Hartford Healthcare at Home (HHCAH) quality assurance
and quality improvement strategy. Working with
Management and H3W facilitators, the consultant will focus on
continuous improvement and the integration of identified
improvement initiatives throughout the organization. The
consultant will act as a change agent, partnering with management
and staff to identify best practices and achieve higher level
results by utilizing and implementing improvement processes in
assigned work groups and organization-wide.
In general, most of the time will be spent in the following
Support the development and implementation of improvement and
change processes as defined by the Director of Quality and
Education, and Senior Leadership.
Uses a data-driven, pro-active approach to improving the quality
of patient experiences, care and services
Considers HHCAH compliance with Federal Conditions of
Participation (CoP), state regulation, plans of correction, and
best practices when coaching and mentoring management and staff.
Assists in selection of drivers and countermeasures to improve
quality of care, safety and compliance.
Promotes a high level of participation and contribution of
individuals or groups, enabling individuals/groups to assume
responsibility for outcomes.
Understands the inter-relationship among broad organizational
goals and strategies, such as High Reliability, H3W and
organizational values, while maintaining focus on achieving
Works effectively as a team member within the department and
other units to provide support through pertinent knowledge,
communication, cooperation and collaboration.
Monitors assigned performance improvement efforts to ensure high
quality results in an efficient manner.
Facilitates consistency, collaboration and communication across
Provides training, on an as needed basis, in the use of quality
improvement tools like flow charting, Pareto analysis, run charts,
Directs local clinical record review teams for accurate data
Collates QAPI data and forwards to the Director of Quality for
Uses visual displays of performance data to assist and inform
Assist managers and staff to anticipate and deal with
performance improvement barriers as they arise.
Actively participates in QAPI committees
Performs data abstraction to idesntify opportunities for
improvement in Star ratings.
Critical Success Factors:
The incumbent is highly adaptable and able to accommodate
changing priorities and demands. Ability to build and
maintain effective relationships. Strong problem
solving, analytical and follow up skills. Ability to
coach and mentor employees within all levels of the
organization. Effective project management and
consulting skills. Ability to work with little
supervision and be held accountable for one’s efforts.
5. OUR VALUES
As a Hartford HealthCare Partner, HHCAH services are based on
four core values:
INTEGRITY: We Do the Right Thing
Our actions tell the world what HHCAH is and what we stand
for. We act ethically and responsibly in everything we
do and hold ourselves accountable for our behavior. We
bring respect, openness, and honesty to our encounters with
patients, families, and coworkers, and support the well-being of
the communities we serve.
CARING: We Do the Kind Thing
Every HHCAH staff member touches the lives of the patients and
families in our
Care. We treat those we serve and each other with
kindness and compassion, and strive to better understand and
respond to the needs of a diverse community.
EXCELLENCE: We Do the Best Thing
At HHCAH only the best will do. We work as a team to
bring experience, advanced technology, and best practices to bear
in providing the highest-quality care for our patients and
families. We devote ourselves to continuous improvement,
excellence, professionalism, and innovation in our work
SAFETY: We Do the Safe Thing
Patients and families have placed their lives and health in our
hands. At HHCAH our first priority – and the rule of
medicine – is to protect them from harm. We believe that
maintaining the highest safety standards is critical to delivering
high-quality care and that a safe workplace protects us all.
Disclaimer Clause: The above statements are intended to describe
the general nature and level of work being performed by people
assigned to this classification. They are not intended
to be construed as an exhaustive list of all responsibilities,
duties and skills required of personnel so classified.
Bachelor’s Degree required; Master’s Degree in nursing or
therapy preferred. OASIS certification required. Five
years or more of progressive work experience in health care
required or similar progressive work experience in Quality/Process
Improvement, Organization Development and Training or a related
discipline, case management in chronic care
models. Obtain lean training within one year of
employment. Experience in facilitation and presentation
required. Microsoft Office proficiency required,
including Outlook, Excel, Word, and PowerPoint.