Solutions Architect
Company: Middesk
Location: New York City
Posted on: April 1, 2026
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Job Description:
About Middesk Middesk makes it easier for businesses to work
together. Since 2018, we’ve been transforming business identity
verification, replacing slow, manual processes with seamless access
to complete, up-to-date data. Our platform helps companies across
industries confidently verify business identities, onboard
customers faster, and reduce risk at every stage of the customer
lifecycle. Middesk came out of Y Combinator, is backed by Sequoia
Capital and Accel Partners, and was recently named to Forbes
Fintech 50 List. The Role We’re looking for a Solutions Architect
to own the technical health, adoption, and growth of some of
Middesk’s most important customers. In this role, you’ll work
cross-functionally with Sales, Customer Success, Product, and
Engineering to ensure customers realize the full value of
Middesk—from initial implementation through long-term partnership.
You’ll serve as a trusted technical advisor to customers:
understanding their business, designing and guiding integrations,
troubleshooting complex issues, and proactively identifying ways to
improve performance, expand use cases, and reduce risk. Beyond
direct client impact, your expertise will influence Middesk’s
product direction as you collaborate with cross-functional teams to
shape our roadmap and GTM strategies. Reporting to the Director of
Solutions Engineering, this is a highly visible, customer-facing
role in a high-growth, execution-driven environment. We’re looking
for someone equally comfortable diving into API logs and data
workflows as they are presenting recommendations to senior
stakeholders. What You’ll Do Own the technical relationship for key
accounts by acting as the primary technical point of contact and
building strong relationships with customer product, engineering,
and account management teams. Drive successful onboarding and
implementation by partnering with Sales and Customer Success to
transition new customers into production, from scoping and
integration design to architecture review and go-live. Ensure
ongoing reliability and performance by monitoring account health,
usage patterns, and key technical metrics, identifying risks early,
and coordinating with internal teams to resolve issues quickly.
Become a product and domain expert by developing deep expertise in
Middesk’s APIs, data products, and verification workflows to guide
customers on best practices and new capabilities. Troubleshoot and
unblock complex problems by diving into logs, payloads, and data
workflows to investigate issues, reproduce edge cases, and partner
with Support and Engineering on durable fixes. Advise on
architecture and integrations by helping customers design scalable,
resilient workflows and integrations that align with their
compliance, risk, and operational needs, especially in high-volume
or regulated environments. Champion the voice of the customer
internally by synthesizing feedback and feature requests and
collaborating with Product, Engineering, and Design to influence
the roadmap and improve customer experience. Create and maintain
technical enablement by contributing to documentation,
implementation guides, runbooks, and reusable assets that help
customers and internal teams move faster and more confidently. What
We're Looking For: 5 years in a customer-facing technical role such
as Solutions Architect,Technical Account Manager, Solutions
Engineer, Customer Engineer, Implementation Engineer, or similar
Experience supporting B2B SaaS products with API-first or
data-centric integrations Strong familiarity with APIs, data
workflows, and SQL —you’re comfortable reading and debugging
requests/responses, exploring data, and collaborating closely with
engineering teams Proven track record working with mid-market and
enterprise customers , ideally including fintechs, financial
institutions, or other regulated companies with complex
integrations Comfortable owning a portfolio of
accounts—prioritizing effectively, context-switching across
customers, and managing multiple projects at once Excellent
communicator who can translate between technical details and
business impact for different audiences (engineers, product
managers, risk/compliance, and executives) Problem solver with a
bias toward action—you’re motivated by digging into ambiguous
issues, finding root causes, and driving them to resolution Nice to
Have: Familiarity with identity verification, fraud, compliance, or
onboarding workflows in regulated industries (e.g. banking,
fintech, insurance) Early-stage startup experience owning
documentation, cross-team enablement, and customer education
Keywords: Middesk, Bridgeport , Solutions Architect, IT / Software / Systems , New York City, Connecticut
