Customer Service Operations Specialist
Company: VirtualVocations
Location: Bridgeport
Posted on: March 12, 2025
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Job Description:
A company is looking for a CS Operations Specialist to enhance
customer service operations.
Key Responsibilities:
Defining customer service workflows
Analyzing process requirements and recommending optimization
solutions
Measuring and improving overall customer experience levels
Required Qualifications:
Strong understanding of customer service operations (SLAs, KPIs,
Reporting Structure, Budgets)
At least 5 years of customer service experience, including a
minimum of 1 year in a leadership role
Experience in customer service operations and project
coordination/management is a plus
At least 1 year of experience in the Web3 industry is a plus
Proven ability to manage independently and drive results
Keywords: VirtualVocations, Bridgeport , Customer Service Operations Specialist, Hospitality & Tourism , Bridgeport, Connecticut
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