Patient Access Manager- Bridgeport
Company: Yale-New Haven Health
Posted on: January 19, 2023
To be part of our organization, every employee should understand
and share in the YNHHS Vision, support our Mission, and live our
Values. These values - integrity, patient-centered, respect,
accountability, and compassion - must guide what we do, as
individuals and professionals, every day.
Responsible for the management, coordination and direction of the
work activities of the Outpatient Registration. Ensures that all
phases of the registration, are completed utilizing the customer
relations approach in a timely, accurate and efficient manner and
in keeping with current government regulations. Works with nursing
and medical staff to coordinate an efficient registration process.
Develops the staff to optimize their personal growth and
contributions to the institution. Monitors the accuracy and
effectiveness of the computerized scheduling and registration
systems to maximize its utilization in each area. Coordinates the
interface of related areas for peak efficiency. Responsible for
satisfying the operational goals of the vendor contact with
* 1. Manages Outpatient Registrars, Senior Registrars and
Ambulatory Patient Account Representatives. Reviews daily work
assignments to determine their volume, complexity, and status.
Posts the work schedule in a timely manner to ensure proper
* 2. Demonstrates and communicates sensitivity to the needs and
concerns of all customers as well as co-workers in the performance
of work activities.
* 3. Evaluates the effectiveness of the registration process and
its impact on billing and accounts receivable. Develops or revises
procedures to improve the quality of registration that leads to a
reduction in the Outpatient Accounts Receivable.
* 4. Acts as a liaison between the physicians and clerical
departments to establish procedures to identify and resolve
problems while exercising diplomacy and tact.
* 5. Works with physician and nursing management staff of YPB, DI,
and Ambulatory Surgery to develop policies and/or procedures
affecting the registration process for patients as it pertains to
the outpatient environment.
* 6. Reviews patient accounts to assess potential outpatient
registration difficulties throughout the institution. Develops and
implements procedures to improve registration process.
* 7. Conducts inservice training for clinic secretaries and
Registrars from other departments on proper registration procedures
and third party requirements.
* 8. Develops and implements an effective pre-registration system
in conjunction with the scheduling system.
* 9. Analyzes computer reports, develops statistical data using
spread sheet analysis (or equivalent), and is aware of new trends
and/or potential problems. Submits daily and weekly reports.
Develops new reports as department needs change.
* 10. Implements Hospital Credit Policy in the Clinic environment
as directed by Hospital Administration.
* 11. Participates regularly in the selection, training and
motivation of employees as well as making managerial decisions
regarding hiring, terminations, promotions and/or transfers. Keeps
employees informed as to current Hospital policies, procedures and
* 12. Conducts regular performance reviews of employees as
required. Reviews job performance standards with employees when
necessary. Trains new employees and orients them regarding Hospital
personnel policies and procedures. Implements new procedures as the
need arises and encourages professional growth.
* 13. Develops and maintains registration policies and procedures
as dictated by changes in health care environment. Recommends MIS
enhancements to modify registration and scheduling systems to
accommodate current and future needs of the clinic environment.
* 14. Participates in departmental and inter-disciplinary
committees which influence or recommend policies and/or procedures
affecting the registration process.
* 15. Provides back-up assistance through the department when
necessary and performs such other activities as may be
Bachelor's degree with major course work in Business
Administration, Public Administration, Finance, and/or Accounting
or equivalent work experience in a Hospital setting.
Three (3) to five (5) years experience dealing in a variety of
patient registration activities. Previous supervisory and/or
hospital experience necessary.
Strong communication and management skills. Must be proficient with
microsoft packages such as electronic spread sheets, data base
management packages and word processing.
No special demands.
YNHHS Requisition ID
Keywords: Yale-New Haven Health, Bridgeport , Patient Access Manager- Bridgeport, Executive , Bridgeport, Connecticut
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