Senior Manager of Unified Communications and Collaboration - Product - Opportunity for Working [...]

Company: VMware
Location: Bridgeport
Posted on: May 16, 2022

Job Description:

Do you have passion for Unified Communications & Collaboration (UCC) and want to lead a team responsible for product management, integrated development and operations? Join the UCC Team and be responsible for delivering innovative UCC services that enable VMware's highly distributed, predominantly remote workforce. -The Elevator Pitch: Why will you enjoy this new opportunity?--- - -UCC technologies excite you because of the broad impact you can have on VMware colleagues, customers and partners. You have a growth mindset and are eager to help lead our transition from project to product.

• Lead an experienced, high performing team of Product Managers and DevOps Engineers
• Work for a company whose software and services are utilized 100% by the Fortune 500
• Be part of a team obsessed colleague experience and enabling hybrid work practices
• Leverage a product mindset to ideate, publish and deliver your UCC product roadmapWhat is -the -primary need, technical challenge, and/or problem you will be responsible for?------ - -Your main focuses in this role will be:
  • Lead a team responsible for the product roadmap, development and operations of 24/7 Tier 1 UCC systems and services including Microsoft O365 and Google Workspace
  • Partner with industry leading and industry disrupting SaaS vendors to evolve the UCC portfolio of services
  • Deliver a frictionless and delightful colleague experience by integrating your services with the entire communications and collaboration portfolio of servicesOur evolving UCC portfolio also includes leading offerings such as Slack, Miro, Zoom, AudioCodes and Confluence. As Sr Manager you will have the opportunity to run numerous services, and to cross-train and rotate services between your team and others. -Success in the Role: What are the performance goals over the first 6-12 months you will work toward completing?------ - -In this role you will be measured on your successful ability to:
    • Ensure that your UCC portfolio operates securely, with 24/7 availability and delivers a frictionless and delightful colleague experience
    • Establish a consistent product lifecycle management methodology and framework to ideate, publish and deliver innovative UCC product roadmaps
    • Evaluate and implement services to address the evolving needs of our colleagues with focus on distributed, hybrid work
    • Drive operational excellence in services and processes
    • Simplify choice in your portfolio and realize cost efficiencies in your investmentsWhat type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?--- -In this role you will regularly do the following:
      • Develop close relationships with strategic vendors to understand and influence service roadmaps, and ensure smooth commercial engagement
      • Lead your team to maintain flow balanced between building, running and operating services including shift scheduling and change planning
      • Use your experience managing and supporting SaaS platforms including your ability to integrate and develop environments using -APIs
      • Automate and integrate systems and processes to reduce the support burden and ensure a frictionless colleague experience
      • Respond to and lead resolution for service incidents and outagesWho is the hiring manager for this role?---In this role you will report to Bryan Hope, Director of Unified Communications & Collaboration. Bryan is a momentum-building leader focused on transformational programs in the software and high-tech industries. Fostering innovation and disruption, Bryan leverages technology to accelerate achievement of business and social outcomes while obsessing over frictionless and delightful experiences. Looking to the future, Bryan leads others to deliver the 'future of work' with modern behaviors and product development practices.What are the benefits and perks of working at VMware?------ - -You---and your loved ones will be supported with a---competitive and comprehensive---benefits package. Below are some highlights, or you can view the complete benefits package---by visiting - ---- - -
        • Employee Stock Purchase Plan--- - -
        • Medical Coverage,---Retirement, and Parental Leave---Plans for All Family Types--- - -
        • Generous Time Off Programs--- - -
        • 40---hours of paid---time to volunteer---in your community------ - -
        • Rethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilities--- - -
        • Financial contributions---to your ongoing development---(conference participation,---trainings,---course work, etc.)--- - -This job requisition is not eligible for employment-based immigration sponsorship by VMware.The position is eligible for JoinCIO tag referral campaignCategory : Engineering and TechnologySubcategory: Information SystemsExperience: Business LeadershipFull Time/ Part Time: Full TimePosted Date: 2022-05-05VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what's possible today at http://careers.vmware.com.Equal Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

Keywords: VMware, Bridgeport , Senior Manager of Unified Communications and Collaboration - Product - Opportunity for Working [...], Executive , Bridgeport, Connecticut