Patient Access Manager
Company: Yale New Haven Health System
Location: Bridgeport
Posted on: May 15, 2022
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Job Description:
Requisition ID: 41712Location: Bridgeport, ConnecticutCategory:
MGMT/LEADERSHIP - NON-CLINICALPosition Type: Full Time Benefits
EligibleDepartment: SBO AdministrationScheduled Hours: 40OverviewTo
be part of our organization, every employee should understand and
share in the YNHHS Vision, support our Mission, and live our
Values. These values - integrity, patient-centered, respect,
accountability, and compassion - must guide what we do, as
individuals and professionals, every day.Responsible for the
management, coordination and direction of the work activities of
the Outpatient Registration. Ensures that all phases of the
registration, are completed utilizing the customer relations
approach in a timely, accurate and efficient manner and in keeping
with current government regulations. Works with nursing and medical
staff to coordinate an efficient registration process. Develops the
staff to optimize their personal growth and contributions to the
institution. Monitors the accuracy and effectiveness of the
computerized scheduling and registration systems to maximize its
utilization in each area. Coordinates the interface of related
areas for peak efficiency. Responsible for satisfying the
operational goals of the vendor contact with Ambulatory
Services.EEO/AA/Disability/Veteran Responsibilities 1. Manages
Outpatient Registrars, Senior Registrars and Ambulatory Patient
Account Representatives. Reviews daily work assignments to
determine their volume, complexity, and status. Posts the work
schedule in a timely manner to ensure proper coverage.2.
Demonstrates and communicates sensitivity to the needs and concerns
of all customers as well as co-workers in the performance of work
activities.3. Evaluates the effectiveness of the registration
process and its impact on billing and accounts receivable. Develops
or revises procedures to improve the quality of registration that
leads to a reduction in the Outpatient Accounts Receivable.4. Acts
as a liaison between the physicians and clerical departments to
establish procedures to identify and resolve problems while
exercising diplomacy and tact.5. Works with physician and nursing
management staff of YPB, DI, and Ambulatory Surgery to develop
policies and/or procedures affecting the registration process for
patients as it pertains to the outpatient environment.6. Reviews
patient accounts to assess potential outpatient registration
difficulties throughout the institution. Develops and implements
procedures to improve registration process.7. Conducts inservice
training for clinic secretaries and Registrars from other
departments on proper registration procedures and third party
requirements.8. Develops and implements an effective
pre-registration system in conjunction with the scheduling
system.9. Analyzes computer reports, develops statistical data
using spread sheet analysis (or equivalent), and is aware of new
trends and/or potential problems. Submits daily and weekly reports.
Develops new reports as department needs change.10. Implements
Hospital Credit Policy in the Clinic environment as directed by
Hospital Administration.11. Participates regularly in the
selection, training and motivation of employees as well as making
managerial decisions regarding hiring, terminations, promotions
and/or transfers. Keeps employees informed as to current Hospital
policies, procedures and changes.12. Conducts regular performance
reviews of employees as required. Reviews job performance standards
with employees when necessary. Trains new employees and orients
them regarding Hospital personnel policies and procedures.
Implements new procedures as the need arises and encourages
professional growth.13. Develops and maintains registration
policies and procedures as dictated by changes in health care
environment. Recommends MIS enhancements to modify registration and
scheduling systems to accommodate current and future needs of the
clinic environment.14. Participates in departmental and
inter-disciplinary committees which influence or recommend policies
and/or procedures affecting the registration process.15. Provides
back-up assistance through the department when necessary and
performs such other activities as may be assigned.
QualificationsEDUCATIONBachelor's degree with major course work in
Business Administration, Public Administration, Finance, and/or
Accounting or equivalent work experience in a Hospital
setting.EXPERIENCEThree (3) to five (5) years experience dealing in
a variety of patient registration activities. Previous supervisory
and/or hospital experience necessary.SPECIAL SKILLSStrong
communication and management skills. Must be proficient with
microsoft packages such as electronic spread sheets, data base
management packages and word processing.PHYSICAL DEMANDNo special
demands. Additional Information PM22 YNHHS Requisition
ID41712PI177577539
Keywords: Yale New Haven Health System, Bridgeport , Patient Access Manager, Executive , Bridgeport, Connecticut
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