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Patient Experience Manager

Company: Sodexo--Group
Location: Bridgeport
Posted on: November 18, 2021

Job Description:

Use your passion for service to create a positive impact and make a difference.. SodexoHealthcare has a fantastic opportunity for a highly experienced and organized individual with a strong commitment to customer service to join our team at Bridgeport Hospital, an acute care facility located in Bridgeport, CT. We are seeking a Patient Engagement Manager to oversee this Day Shift opportunity, that includes rotating weekends and occasional mid-shift coverage within the week. Typical shift could have a start time of 11:00am or Noon, depending on the needs of the hospital. Bridgeport is a member of the prestigious Yale-New Haven Health System. Bridgeport Hospital has 383 licensed beds plus 42 beds licensed under Yale-New Haven Childrens Hospital. This is a high-profile, multi-service, long term client. Sodexo manages Food & Nutrition, Environmental Services, Patient Transportation and a Service Response Center. We have a new agreement in place to support the Patient Relations department with the addition of Patient Experience Managers! This position requires heavy interaction with clients and customers to drive the employee and patient experience. C-suite interaction is high level and frequent. The ability to be bilingual in Spanish is a plus.. Please note: this health system facility requires a COVID-19 vaccine and a flu shot to work at this location. Get to know the hospital here: https://www.bridgeporthospital.org/. The successful candidate will interface with other healthcare professionals to improve the patient experience. The Patient Experience Manager will provide behavioral training and skills development to department and hospital teams. Overall, will be responsible for strategic analysis of trends and metrics involved in patient feedback to create action and communication surrounding solutions. The successful candidate will ensure standards are set and met, by collaborating with all staff to bring excellent service to the patients. We are looking for a strategic and analytical individual to think outside of the box and drive our patient satisfaction survey process.. The ideal candidate will have:. Excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies. Previous experience working in hospitality environment or healthcare/clinical setting. Strong customer service and communication skills. We are looking for candidates who can:. Implement performance improvement and quality assurance programs targeted to improve customer satisfaction;. Be comfortable in a clinical environment working with a variety of patients;. Monitor operations with daily rounding and conduct patient surveys;. Interact with patients and the nursing staff;. Roll out Customer Service training for our front-line staff;. Conduct Meal Rounding with existing patients, families, and nursing personnel. Maintain collaboration with hospital clinical and administrative leadership. Be responsible for collecting, organizing, and trending data. Communicate findings within the various interdisciplinary teams. Network with other hospitals to identify best practices. Ensure food quality and compliance with HACCP guidelines.. Work with the culinary staff to address any customer complaints or issues relative to food items.. Assist in developing, customizing, and/or monitoring a department/unit patient satisfaction action plan to meet each account's needs. Participate and add value to hospital committees as necessary (i.e. Patient Satisfaction Committee, Nursing, Administration, HCAHPS Committee, etc.). Ensure compliance with all regulatory agencies (CMS, JCAHO). Learn more about Sodexo's Benefits. Working for Sodexo:. Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities. Apply online today!. Position Summary. Interfaces with other healthcare professionals to improve the patient experience. Provides behavioral training and skills development to department and hospital teams. Strategic analysis of trends and metrics involved in patient feedback to create action and communication surrounding solutions.. Rounding with existing patients, families, and Nursing personnel in facility. Collaboration with hospital clinical and administrative leadership. Collecting, organizing, and trending data. Communicating findings with both Nutrition Services and interdisciplinary teams. Networking with other hospitals to identify best practices. Qualifications & Requirements. Basic Education Requirement - Associate's Degree or equivalent experienceBasic Management Experience - 2 years Basic Functional Experience - 1 year experience in Service Recovery role at large hospitality or hospital environmentSodexo is an EEO/AA/Minority/Female/Disability/Veteran employer.

Keywords: Sodexo--Group, Bridgeport , Patient Experience Manager, Executive , Bridgeport, Connecticut

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