BridgeportRecruiter Since 2001
the smart solution for Bridgeport jobs

Digital Lending Product Manager

Company: People's United Bank, NA
Location: Bridgeport
Posted on: September 8, 2020

Job Description:

People's United Bank is currently seeking a Director, Digital Lending Product Manager to join our growing digital team! This Product manager will support our digital retail lending platforms; responsible for full product lifecycle across roadmap prioritization, enhancement refinement, vendor management and production management Owner of digital experience and single point of contact across internal stakeholders for development and deployment including business line sponsor (Residential and Consumer Lending), Legal, Compliance, Info Security, Fraud, BSA, Enterprise Architecture, IT/middleware team, QA, Marketing, and Analytics partners. Support Residential and Consumer Lending lines of business with specific focus of the digital customer/applicant experience within the context of the overall lending ecosystem and application process with touchpoints across lending professionals (originator, loan officers, underwriter, etc.) through the customer journey. Facilitate monthly or quarterly executive level Product Review meetings to provide updates on monthly KPIs, performance of recently deployed enhancements, insights and understanding of current experience friction or pain points, prioritization of future enhancements in support of business objectives. Own definition and execution of ongoing KPIs per product database reporting and behavioral analytics; collect input from management and stakeholders on reporting requirements; partner with data analysts to develop dashboards (such as in Qlik or other BI tool); perform ad hoc analysis by querying data directly (from available databases). Evaluate conversion and funnel analysis per behavioral reporting (such as Adobe Analytics, Google Analytics) and define framework and additional tagging requirements to understand user experience across page or step duration, drop off points, error renderings, and device preferences. Ensure a 360 degree understanding of performance and customer satisfaction of the digital experience including customer support inquiries (via phone, chat channels) and VOC (voice of customer) mechanisms such as NPS, surveys, usability reviews. Develop in partnership with customer support, Marketing and Home Lending line of business customer facing help information such as click through demos, video tutorials, etc. Partner on development of internal-facing customer support materials; participate in internal training sessions as the subject matter expert of the digital experience. Liaison with key vendors including software solution providers, market research and other related digital outside services. Share key digital experience trends and data points with key staff and key stakeholders. Lead cross functional and cross divisional implementation teams while managing key stakeholder relationships. Execute ongoing operations, KTLO and management of applications in the bank digital ecosystem. Manage digital staff, department operations and mentor junior digital analysts as assigned. Digital product managers lead the organization in creating requirements/user stories, define functional specification, and provide project management support to initiatives aimed at transforming the overall Company digital experience for customers. This role is responsible for analyzing processes, applications and tools, and support execution of projects to enhance our business, and developing expertize within the functional areas they support. This role will define the methods and approaches in performing the relevant digital business analysis. This role will often be called upon to support projects in one or more concurrent work streams. They must be self- managed and hold team members accountable for success. This role will drive the coordination across divisional activities. Adheres to compliance procedures and internal/operational risk controls in accordance with any and all applicable regulatory standards, requirements, and policiesRequirementsEducation/Experience Requirements: Advanced degree or equivalent experience. 7 - 10 years relevant experience.Knowledge/Skills/Technical Abilities Experience in consumer financial services, in particular in home lending business. Bias for innovation and disruption through digital transformations. Experience with Agile product management and development practices. Excellent communicator - across verbal, written and presentation formats. Experience with digital product management - development of KPIs, roadmap development, user story refinement, UAT. Experience managing third party/digital vendor relationships.

Keywords: People's United Bank, NA, Bridgeport , Digital Lending Product Manager, Executive , Bridgeport, Connecticut

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Export Manager
Description: Alba Wheels Up is a premier Customhouse broker and Freight Forwarder. Alba Wheels Up has become the standard for the expertise needed to handle the Wearing apparel, Perishable, Electronics and Marble (more...)
Company: Alba Wheels Up International
Location: Valley Stream
Posted on: 09/27/2020

Automotive Service Manager
Description: Job Description:Automotive Service Manager --Service Manager Dealership Experience a MUST - Top Pay - --Aggressive Benefits Package - Apply Now. Business is Booming at our--Dealership -- We are seeking (more...)
Company: Paragon Honda
Location: Woodside
Posted on: 09/27/2020

VP Impact Investing, Private Equity
Description: TZP Group is seeking a Vice President to join the Impact investment team. The VP will be involved in all aspects of private equity investing including thesis generation, deal sourcing, evaluating new (more...)
Company: TZP Group
Location: New York
Posted on: 09/27/2020


Tax Manager
Description: Balance Life Work with a New Career Opportunity --Now Hiring - Tax Manager - Fort Lee, NJ --CareOne Management's--mission is to define excellence within the health care community. We are dedicated to (more...)
Company: CareOne
Location: Fort Lee
Posted on: 09/27/2020

FP&A Manager
Description: ActionIQ is looking for an ambitious, clear-thinking candidate to be the companys first FP A hire. Partnering closely with the CEO, VP Finance and the rest of the executive team, this role would be key (more...)
Company: ActionIQ
Location: New York
Posted on: 09/27/2020

Manager, Talent Acquisition & Diversity
Description: OVERVIEW br br When you join Kyocera Document Solutions America, Inc. you are joining an organization that is deeply rooted in the Philosophy of doing what is right as a human being . Through this (more...)
Company: KYOCERA Document Solutions America Inc
Location: Fairfield
Posted on: 09/27/2020

Senior CRM & Retention Manager
Description: Misfits Market is a values-driven startup focused on reinventing the grocery store experience. Our mission is to bring delicious, fresh, and affordable food to people everywhere while tackling inefficiencies (more...)
Company: Misfits Market
Location: New York
Posted on: 09/27/2020

Sr. Manager, Business Intelligence
Description: Jump Ramp Games, a Division of MobilityWare br br Interested in working for one of New York City's fastest growing mobile-first companies You have come to the right spot Jump Ramp is the leader (more...)
Company: MobilityWare
Location: New York
Posted on: 09/27/2020

Quality Control Lab Manager
Description: Generalist opening in New York, New York. This and other medical lab technician jobs brought to you by AlliedHealthJobCafe.com Reference Code: JAW968 Quality Control Manager needed at a top notch Blood (more...)
Company: KA Recruiting Inc.
Location: New York
Posted on: 09/27/2020

General Manager in Training
Description: At Domino's Pizza, Our Most Important Ingredient is Our People We offer employment opportunities within our franchise stores. Take the
Company: Domino's Pizza
Location: Edison
Posted on: 09/27/2020

Log In or Create An Account

Get the latest Connecticut jobs by following @recnetCT on Twitter!

Bridgeport RSS job feeds