IT Support Technician
Company: Goodwill of Western and Northern Connecticut, Inc.
Posted on: January 12, 2022
The IT Support Technician is an essential member of the
Information Technologies department. You will provide first-level
support in a timely manner on operational and Point of Sale issues
and assist in resolving technical computer operations equipment
Essential Functions :
Maintain historical records on all reported issues and solutions in
Contribute to a dynamic and creative work environment where
employees are trusted to communicate openly, perform at their
highest level, make valuable contributions to the team, and meet
Execute assigned IT projects, including but not limited to
installation, implementation, and maintenance.
Create and maintain all IT-related documents, record and track all
Verify work performed meets company standards, including proper
testing, and client tutorials.
Participate in after-hours support rotation.
Must have valid CT license and daily use of a reliable, insured
vehicle for frequent travel to retail stores throughout
Knowledge and Skills:
Self-management with the ability to work in a fast-paced
Strong interpersonal skills such as telephone, active listening,
and customer care skills.
Ensure that requests from users are properly logged, assigned, and
responded in a timely manner.
Understanding of IP protocol, Network Infrastructure, and
Proficient with Office 365 portal, Office apps, Active Directory,
and Domain Group Policies.
Solid knowledge of all major mobile and desktop operating systems
including Microsoft Windows, Google Android, and Apple iOS.
Clear and precise communication skills, both written and
Effective teamwork, collaboration, and able to work without direct
Keeps current with the latest technologies and best practices.
All employees are required to receive the COVID-19 Vaccination or
be tested for COVID-19 on a weekly basis.
You Must have 1 to 2 years of continuous work experience
Keywords: Goodwill of Western and Northern Connecticut, Inc., Bridgeport , IT Support Technician, Engineering , Bridgeport, Connecticut
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