IT Support Technician

Company: Goodwill of Western and Northern Connecticut, Inc.
Location: Bridgeport
Posted on: January 12, 2022

Job Description:

The IT Support Technician is an essential member of the Information Technologies department. You will provide first-level support in a timely manner on operational and Point of Sale issues and assist in resolving technical computer operations equipment problems.

Essential Functions :
Maintain historical records on all reported issues and solutions in Helpdesk system.
Contribute to a dynamic and creative work environment where employees are trusted to communicate openly, perform at their highest level, make valuable contributions to the team, and meet rigorous expectations.
Execute assigned IT projects, including but not limited to installation, implementation, and maintenance.
Create and maintain all IT-related documents, record and track all IT assets.
Verify work performed meets company standards, including proper testing, and client tutorials.
Participate in after-hours support rotation.
Must have valid CT license and daily use of a reliable, insured vehicle for frequent travel to retail stores throughout Connecticut.

Knowledge and Skills:
Self-management with the ability to work in a fast-paced environment, detail-oriented.
Strong interpersonal skills such as telephone, active listening, and customer care skills.
Ensure that requests from users are properly logged, assigned, and responded in a timely manner.
Understanding of IP protocol, Network Infrastructure, and troubleshooting.
Proficient with Office 365 portal, Office apps, Active Directory, and Domain Group Policies.
Solid knowledge of all major mobile and desktop operating systems including Microsoft Windows, Google Android, and Apple iOS.
Clear and precise communication skills, both written and verbal.
Effective teamwork, collaboration, and able to work without direct supervision.
Keeps current with the latest technologies and best practices.

--- Requirement:
All employees are required to receive the COVID-19 Vaccination or be tested for COVID-19 on a weekly basis.
You Must have 1 to 2 years of continuous work experience

Keywords: Goodwill of Western and Northern Connecticut, Inc., Bridgeport , IT Support Technician, Engineering , Bridgeport, Connecticut