Experience Call Center Team Lead

Company: Bath Concepts Independent Dealers
Location: Bridgewater
Posted on: February 16, 2026

Job Description:

Job Description Job Description Call Center Team LeadOverview We are seeking an experienced Call Center Team Lead to oversee daily call center operations and support our marketing and sales initiatives. This role is ideal for a confident leader who can manage a team, track performance, and ensure exceptional communication with prospective clients. We are currently looking for an experienced Call Center Team Lead to support our South Jersey & Pennsylvania territory , working in-office at our Springfield, New Jersey location . Responsibilities Lead, coach, and manage a call center team to support sales appointment scheduling Coordinate sales team schedules and ensure efficient daily coverage Monitor and track campaign performance, providing accurate reporting to management Ensure high-quality customer interactions via phone, text, and email Maintain accurate data entry and reporting within CRM systems Collaborate with leadership to improve processes and team performance Qualifications Previous experience as a call center lead, supervisor, or similar leadership role preferred Strong background in phone-based customer service and team oversight Experience with CRM or data management systems Excellent communication, organizational, and leadership skills Ability to work independently in a fast-paced, in-office environment Job Details Job Type: Full-time (40 hours per week) Work Location: In-office Powered by JazzHR iNpVKZ9Q0o

Keywords: Bath Concepts Independent Dealers, Bridgeport , Experience Call Center Team Lead, Customer Service & Call Center , Bridgewater, Connecticut