Service Dispatcher
Company: Holbrook Heating Inc
Location: Albany
Posted on: June 25, 2025
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Job Description:
Description: We are looking for a Full-time Service Dispatcher
that will be the liaison between our company and its current and
potential customers. The successful candidate will be able to
accept ownership for effectively solving customer issues ,
complaints, and inquiries, keeping customer satisfaction at the
core of every decision and behavior and assist. Responsibilities
Manage large amounts of inbound and outbound calls in a timely
manner Identify customers' needs, clarify information, research
every issue, and provide solutions and/or alternatives Seize
opportunities to upsell products when they arise Build sustainable
relationships and engage customers by taking the extra mile Keep
records of all conversations in our call center database in a
comprehensible way Meet personal/team qualitative and quantitative
targets Monday-Friday 8am-4:30 pm. Office Location: Watervliet, NY
Requirements: Requirements and skills Previous experience in a
customer support role Regular Weekend Availability Strong phone and
verbal communication skills along with active listening Familiarity
with CRM systems and practices Customer focus and adaptability to
different personality types Ability to multi-task, set priorities
and manage time effectively High school degree
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Keywords: Holbrook Heating Inc, Bridgeport , Service Dispatcher, Customer Service & Call Center , Albany, Connecticut
