Principal Technical Project Manager - Microsoft Dynamics or other CRM implementations
Company: TTEC
Location: Bridgeport
Posted on: June 22, 2022
Job Description:
Avtex, a TTEC Digital company, is a remote first employer,
giving you the flexibility to take this job wherever life goes. Our
'MyTime' benefit extends this human centered approach and allows
unaccrued personal time off, so you can prioritize how to manage
your days. Our values support a balance of work and life, insures
continuous education, and incentivizes high performance.We coach
our clients to insure their employees feel valued, happy and rested
because delivering amazing customer experiences is ultimately an
employee first process. - We strive to create an environment where
employees thrive, fulfilled by their purpose, influence, and
teammates.What You'll be Doing -The Senior Project Manager is the
customer focal point and responsible for management of system and
solution implementations, including, but not limited to the
following: project planning, project management, relationship
building and the successful project delivery of the customer
approved statement of work on time, in scope and in budget.A
successful Senior Project Manager must be able to manage several
concurrent projects, including large and complex projects, possibly
with differing technical solutions and multiple workstreams, must
be a self-starter and work with minimal direction. The Senior
Project Manager must be able to work effectively with assigned
project resources, resource managers, account executives, customer
account managers, pre-sales engineers, and support, as well as
internal finance and administrative teams. - -Travel and
after-hours work is required for this position.
- Effectively and successfully manage multiple large and medium
sized projects with services component of varying sizes.
- Establish and nurture productive and satisfactory relationships
with customers, providing customer-focused and responsive support
to their business needs
- Act as the primary point of contact for the client for all
project-related activities
- Able to present, whiteboard and discuss the Avtex Project
Implementation Methodology at a high level, diligently follow the
process when performing project management tasks, and provide clear
and constructive feedback for continuous improvement in the
Implementation Methodology to Project Management Office
Leadership
- Create and manage a formal project plan, including: Project
Timeline; Communication Plan; Work Plan / Task List; Training Plan;
Test Plan; Resource Allocation Schedule; Project Change Management
Plan and Risk Management Plan
- Manage the execution of all components of approved project
plan, including coordination and management of all project
deliverables and timeline; regular communication of project
progress, including scope, schedule and cost; budget control and
project cost reporting; test and training plans; documentation and
approval of any changes to scope; timeline or cost via the project
change management process; documentation and approval of completion
of key project milestones and project acceptance; ongoing risk
assessment and vendor coordination
- Maintain internal system and process updates, including but not
limited to:
- Project status updates to current project tracking
systems.
- Update appropriate Avtex project collaboration tools regularly
with project assets and documentation, both for project team
collaboration and long-term asset management
- Update project resource booking plans on a weekly basis, or as
changes are known, and update new project scheduling and booking
plans with urgency.
- Finance updates for end of month billing & project percent
completion for revenue recognition, including collection assistance
were neededWhat You Bring to the Role -
- Bachelor's degree in Business, MIS, Computer Science,
Engineering, Project Management, or a related field. Commensurate
experience or certification without a degree may be
considered.
- PMP Certification (or active plan to achieve PMP Certification,
preferred.
- CSM (Scrum Master Certification, desired and required for
Hybrid or Agile focused project teams.
- 5 years project management experience, preferably in a
professional services environment.
- 5 years' experience with deploying IT or business systems
projects, Microsoft Dynamics CRM or application development
-projects preferredWhat You Can Expect -The anticipated range for
individuals expressing interest in this position is $100,000.00 -
$140,000.00. This position is eligible to participate in an annual
incentive program. Actual compensation offers to a candidate may
vary based upon geographic location, work experience, education
and/or skill levels. - -Benefits available to eligible employees
include the following: -
- Medical, dental, and vision -
- Tax-advantaged health care accounts -
- Financial and income protection benefits -
- Paid time off (PTO) and wellness time off -Who we are -In March
of 2021, Avtex was acquired by TTEC and operates under TTEC
Digital. The acquisition is aligned to TTEC's continued focus on
fueling experience transformations with deep expertise in the most
innovative and disruptive brands in the digital industry.TTEC is a
proud equal opportunity employer where all qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability, or status as a protected veteran. TTEC has
fully embraced and is committed to expanding our diverse and
inclusive workforce. We strive to reflect the communities we serve
while delivering amazing service and technology centered around
humanity. -Team Overview:For five years in a row our Microsoft
practice has achieved the 'Inner Circle for Microsoft Business
Applications' designation and we have been recognized as both the
'Partner of the year for Microsoft Dynamics 365 Marketing' and as a
Partner of the year finalist for 'Intelligent Sales & Marketing'.
In addition to our ongoing Gold Partner status, our competencies
range from software development and deployment of Dynamics 365, to
Power Platform, Azure and Microsoft 365.Our integrated team
approach of experienced CX engineers, developers, data scientists,
and solution architects, design, deploy and support complex and
fully integrated digital solutions that are focused on creating an
exceptional customer experience.Rarely do applicants meet all
desired qualifications for a role, so if you feel you have the
ability to succeed in the role above, please take a moment and
share with us your qualifications.#LI-RemoteNotice to external
Recruiters and Recruitment Agencies: TTEC does not accept
unsolicited headhunter and agency resumes. Headhunters and
recruitment agencies may not submit resumes/CVs through this web
site or directly to any employee. TTEC , and any of our
subsidiaries, will not pay fees to any third-party agency or
company that does not have a signed agreement with TTEC .Employment
Requirements: TTEC requires all employees hired in the United
States to successfully pass a background check and depending on
location and client program a drug test, as a condition of
employment. TTEC is an Equal Opportunity Employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, sexual orientation, gender identity,
national origin, disability, or protected veteran status.
Keywords: TTEC, Bridgeport , Principal Technical Project Manager - Microsoft Dynamics or other CRM implementations, Accounting, Auditing , Bridgeport, Connecticut
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