Banking Services Operations Associate IV - Consumer Payments & Maintenance
Company: M&T Bank
Location: Bridgeport
Posted on: May 15, 2022
Job Description:
Overview:Completes research and analysis to resolve consumer
payments and payoff processing exceptions and out-of-balance
conditions. Serves as escalation point on complex servicing issues
within the unit. Responsible for multiple systems and product lines
for consumer and mortgage products on the system. accounts.
Participates in offshore vendor oversight.Primary
Responsibilities:
- Complete complex data entry and system updates, analysis,
interpretation and validation for consumer payments and payoff
processing, consumer and mortgage maintenance, consumer exception
payment processing, and dealer payoffs.
- Complete non-standardized document review and validation as
well as intermediate document preparation related to consumer and
mortgage maintenance, consumer exception payment processing and
dealer payoffs.
- Respond to or initiate non-standardized requests related to
consumer and mortgage maintenance, consumer exception payment
processing and dealer payoffs.
- Complete high-complexity level non-standardized research
related to maintenance, processing and payoffs for these
products.
- Complete intermediate level analysis and reconciliation related
to escalated maintenance, processing and payoff issues.
- Complete non-standardized exception processing for these
products.
- May contact internal business partners, external customers and
vendors as required to complete assigned responsibilities.
- Complete daily quality review and provide feedback for
processing and tasks completed by the offshore team.
- Ensure activities comply with applicable laws and
regulations.
- Understand and adhere to the Company's risk and regulatory
standards, policies and controls in accordance with the Company's
Risk Appetite. Identify risk-related issues needing escalation to
management.
- Promote an environment that supports diversity and reflects the
M&T Bank brand.
- Maintain M&T internal control standards, including timely
implementation of internal and external audit points together with
any issues raised by external regulators as applicable.
- Complete other related duties as assigned.Scope of
Responsibilities:The position works under moderate supervision and
exercises reasonable judgment in completing their responsibilities
and requires highly specialized knowledge of the servicing systems,
products and pertinent policies and
regulations.Supervisory/Managerial Responsibilities:NoneEducation
and Experience Required:Associate's degree and a minimum of 1
year's general work experience, or in lieu of degree, a combined
minimum of 3 years' higher education and/or work experience,
including a minimum of 1 year's general work experienceProven
internal and external customer service experienceProficiency with
personal computers as well as pertinent spreadsheet and word
processing softwareDemonstrated excellent verbal and written
communication skillsDemonstrated complex problem-solving
skillsEducation and Experience Preferred:Bachelor's degreePhysical
Requirements:Compensation Range:Hourly(USD): 20.02 - 36.31
Keywords: M&T Bank, Bridgeport , Banking Services Operations Associate IV - Consumer Payments & Maintenance, Accounting, Auditing , Bridgeport, Connecticut
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