Order Entry Coordinator, Media & Entertainment
Company: Comcast Corporation
Location: New York
Posted on: May 7, 2024
Job Description:
Comcast brings together the best in media and technology. We
drive innovation to create the world's best entertainment and
online experiences. As a Fortune 50 leader, we set the pace in a
variety of innovative and fascinating businesses and create career
opportunities across a wide range of locations and disciplines. We
are at the forefront of change and move at an amazing pace, thanks
to our remarkable people, who bring cutting-edge products and
services to life for millions of customers every day. If you share
in our passion for teamwork, our vision to revolutionize industries
and our goal to lead the future in media and technology, we want
you to fast-forward your career at Comcast.Job SummaryResponsible
for coordinating all linear and digital order entry of assigned
campaigns, including checking inventory and escalating any
challenges with fulfillment of assigned campaigns. Provide order
entry support for the full life-cycle of the campaign. Works with
moderate supervision/guidance. Is accountable for individual
results and impact on team.Job DescriptionCore Responsibilities
- Input and complete the processing of linear and non-linear,
most complex advertising schedules, including, but not limited to,
entering buy sheets, agency orders and closed deals.
- Comply with all standard operating procedures (SOPs) for linear
order entry, including, but not limited to, Priority Code,
Inventory Type, Revenue Type, Client Signatures, LUR Compliance,
Dollars Balancing, Client Profiles, as well as ensuring breakdown
and header data adheres to current guidelines.
- Input and audit to ensure timely tracking of sports and high
profile events and packages for sales in special event tracker
and/or relevant market trackers.
- Review and evaluate all online orders for clearance using
available reporting and systems. Communicate any issues discovered
to management and/or appropriate leadership.
- Download/transfer electronic order files in accordance with
current guidelines and client expectations.
- Enter notes on the order lines in the linear order management
system and provide appropriate notifications to sales, support and
NCC, as applicable, through established standard operating
procedures (SOPs).
- Enter most complex online orders into the digital order
management system and related systems, ensuring all quality control
measures are followed and accurate copy is confirmed.
- Check inventory for orders and communicate any needs for
changes/revisions based upon results and expectations.
- Execute orders by creating records in the customer relationship
management (CRM) system for support initiated orders.
- Complete and process all new client set up requests in the CRM
and all related systems.
- Assist in the processing of all advanced media orders,
including Digital Ad Insertion (DAI), Video-on-Demand (VOD) and
interactive TV (iTV).
- Act as subject matter expert and participates in testing of
digital order management system and related systems as
necessary.
- Regular, consistent and punctual attendance. Must be able to
work nights and weekends, variable schedule(s) and overtime as
necessary.
- Other duties and responsibilities as assigned.Employees at all
levels are expected to:
- Understand our Operating Principles; make them the guidelines
for how you do your job.
- Own the customer experience - think and act in ways that put
our customers first, give them seamless digital options at every
touchpoint, and make them promoters of our products and
services.
- Know your stuff - be enthusiastic learners, users and advocates
of our game-changing technology, products and services, especially
our digital tools and experiences.
- Win as a team - make big things happen by working together and
being open to new ideas.
- Be an active part of the Net Promoter System - a way of working
that brings more employee and customer feedback into the company -
by joining huddles, making call backs and helping us elevate
opportunities to do better for our customers.
- Drive results and growth.
- Respect and promote inclusion & diversity.
- Do what's right for each other, our customers, investors and
our communities.Disclaimer:
- This information has been designed to indicate the general
nature and level of work performed by employees in this role. It is
not designed to contain or be interpreted as a comprehensive
inventory of all duties, responsibilities and
qualifications.Comcast is proud to be an equal opportunity
workplace. We will consider all qualified applicants for employment
without regard to race, color, religion, age, sex, sexual
orientation, gender identity, national origin, disability, veteran
status, genetic information, or any other basis protected by
applicable law.EducationHigh School Diploma / GEDRelevant Work
Experience2-5 Years
Keywords: Comcast Corporation, Bridgeport , Order Entry Coordinator, Media & Entertainment, Advertising , New York, Connecticut
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